How to Return or Exchange Your Samsung Galaxy Note 7: All You Need to Know

Last Updated: 3 September, 2016
Samsung Galaxy Note 7

Samsung made a global recall of its faulty Galaxy Note 7 on Friday after several incidents have been reported to Samsung earlier this week. Around 35 separate incidents were reported to Samsung after their phone’s battery catching fire automatically.

Samsung has stopped the sales of Note 7 globally and the company is now replacing the already sold phones as well. You’ll to have to wait for at least a week to initiate return, however, US careers have issued instruction on how to return or exchange your affected phones.


Starting next week, Samsung will start to accept the recalled Galaxy Note 7 by offering two options to its users. Customers can either return the phone against a brand new Note 7 that was fixed or exchange the Note 7 for a Galaxy S7 or S7 Edge. They will also refund the difference in price between the phones. Also, users can exchange Note 7 accessories.

The Galaxy Note 7 users have to visit the store where they originally purchased the phone in order to return or exchange, and if they wish to exchange, they can call 1-800-SAMSUNG to initiate the process.

Samsung is also offering a $25 credit or gift card for the inconvenience caused.

Verizon Wireless

Verizon had announced that their customers can return the Galaxy Note 7 until September 30 with no restocking fee.


Sprint handles the recall in a different way. Customers are asked to visit the nearest Sprint store to return the recalled Galaxy Note 7. In return, you’ll get a similar device for use until your phone is replaced and the sales resumes.


Here’s the official statement from the company which asks its customers to exchange the Galaxy Note 7 along and its accessories.

Samsung has notified us that they have identified a battery cell issue in certain Galaxy Note7s. They have asked all retailers, including AT&T, to stop selling the device. Because safety is our top priority, customers are strongly encouraged to exchange the Samsung Note7 for a new device. Customers with a Note7 may select a new smartphone, and may also return any Note7 accessories.


T-Mobile has announced that Galaxy Note 7 users will get a complete refund for the phone as well as for the accessories purchased with the phone. No restocking or shipping fee. You can visit the local T-Mobile or call 1-800-937-8997 to initiate the return.

Best Buy

Best Buy also asked its customers to return the Galaxy Note 7 for a full refund along with accessories purchased with it.

You May Also Be Interested In:

Why Mukesh Ambani Wants to Enter Telecom Industry so Badly?

How Reliance Jio can Offer Free Voice Calls While Other Networks Command Hefty Amount : Case Study