HTC has been excited over the overwhelming response for its Vive virtual reality headsets, sadly the company is now facing some technical issues while processing the pre-orders for the headsets. The Taiwanese company’s Vive team in a blog post revealed that some pre-orders for the headsets were affected by auto-cancellation last month, which appeared to be happened due to processing issues with financial institutions.
“While fulfilling this week’s orders for HTC Vive, a limited number of individuals were affected by auto cancellations due to processing issues with financial institutions. We’re actively working to resolve this, and have already reinstated orders for some customers. We want to assure our customers that we’ll work with them to process their payment so they can receive their Vive when they were expecting it,” said the firm.
The company also asks customers to contact their financial institution to notify them of upcoming charges. In case of any related query, you can also contact HTC at +1 888-216-4736 or online at Vive Support.
While HTC Vive pre-orders have suffered due to auto cancellations, the Facebook-owned Oculus is facing shipments delays, which is offering free shipping to make it up.