The Samsung Galaxy S8 smartphones will start shipping to users in the United States later this week, while the customers those who had received the first wave of the Galaxy S8 phones have complained about color tone issues. Samsung has begun shipping the phones in Korea and some customers have complained about reddish tint on their phone’s display panels.
A few Koreans wrote on online community forums that even adjusting the phone’s color display settings did not improve the problem. A customer posted, “After I read articles that there are many reddish panels, I checked mine. I was also unlucky. Should I change it?”
Responding to customers complaints, Samsung in a statement said, “It is not a quality problem and it can be adjusted with the phone itself. If the color still appears to be reddish, customers can change it at the service center.”
Customers have claimed that they aren’t able to correct the color settings of the display panel as it was already optimized. “The reddish tint may be caused by a color balance problem after Samsung used deep red AMOLED to strengthen the red,” said an industry expert who is well known of the issue.
Besides reddish tint issues, customers have also complaining about the Bixby button being limited to only few features. Bixby had drawn attention as the button on the left side of the phone is said to be capable of being compatible with Google Assistant, a camera and other apps. However, Samsung has reportedly prevented the Bixby button on its Galaxy S8 from being used to perform other functions. Some US tech media said Samsung wants to lock up Galaxy users within the Bixby system to gain an edge over Microsoft Cortana, Apple Siri and Google Assistant.
Amid growing complaints, Samsung’s Philip Berne said in a subsequent tweet, “I can’t say for sure why this behavior changed, but I can say that we are not supporting remapping that button.”